| REC-0061 |
Certificate close to expiry |
Applications |
Team South |
H. Castillo |
P2 |
In progress |
2026-10-12 |
90 |
| REC-0034 |
Disk space on file server |
Applications |
Team West |
F. Nakamura |
P3 |
Open |
2026-10-11 |
72 |
| REC-0069 |
Slow queries on reporting DB |
Security |
Team North |
C. Lindqvist |
P3 |
Open |
2026-10-11 |
98 |
| REC-0031 |
Alert storm from one site |
Applications |
Team South |
B. Okafor |
P4 |
In progress |
2026-10-10 |
77 |
| REC-0094 |
Access request pending review |
Service Desk |
Team West |
F. Nakamura |
P2 |
Resolved |
2026-10-10 |
89 |
| REC-0045 |
Alert storm from one site |
Service Desk |
Team West |
A. Morgan |
P3 |
In progress |
2026-10-08 |
58 |
| REC-0105 |
Login loop on the portal |
Cloud |
Team North |
F. Nakamura |
P2 |
Resolved |
2026-10-08 |
78 |
| REC-0048 |
Certificate close to expiry |
Service Desk |
Team East |
D. Patel |
P4 |
In progress |
2026-10-07 |
58 |
| REC-0097 |
Login loop on the portal |
Security |
Team South |
C. Lindqvist |
P3 |
Open |
2026-10-07 |
58 |
| REC-0004 |
Monitoring gap after change |
Service Desk |
Team North |
G. Byrne |
P3 |
Resolved |
2026-10-06 |
57 |
| REC-0103 |
Monitoring gap after change |
Cloud |
Team West |
H. Castillo |
P3 |
Open |
2026-10-06 |
90 |
| REC-0028 |
Alert storm from one site |
Applications |
Team East |
D. Patel |
P2 |
On hold |
2026-10-05 |
93 |
| REC-0075 |
Monitoring gap after change |
Security |
Team West |
H. Castillo |
P3 |
Resolved |
2026-10-05 |
87 |
| REC-0009 |
VPN users dropping |
Security |
Team South |
C. Lindqvist |
P3 |
On hold |
2026-10-04 |
92 |
| REC-0020 |
Login loop on the portal |
Data |
Team North |
A. Morgan |
P3 |
Open |
2026-10-04 |
83 |
| REC-0107 |
Disk space on file server |
Network |
Team East |
D. Patel |
P4 |
In progress |
2026-10-03 |
90 |
| REC-0021 |
Access request pending review |
Service Desk |
Team North |
G. Byrne |
P2 |
In progress |
2026-10-02 |
58 |
| REC-0043 |
Certificate close to expiry |
Data |
Team West |
D. Patel |
P3 |
Resolved |
2026-10-02 |
95 |
| REC-0110 |
Backup job did not finish |
Network |
Team South |
C. Lindqvist |
P3 |
In progress |
2026-10-02 |
93 |
| REC-0035 |
VPN users dropping |
Security |
Team East |
G. Byrne |
P2 |
Resolved |
2026-10-01 |
93 |
| REC-0056 |
Unplanned reboot of a node |
Data |
Team East |
A. Morgan |
P4 |
Open |
2026-10-01 |
72 |
| REC-0002 |
Monitoring gap after change |
Data |
Team West |
D. Patel |
P1 |
In progress |
2026-09-29 |
96 |
| REC-0017 |
Alert storm from one site |
Security |
Team West |
D. Patel |
P4 |
Resolved |
2026-09-28 |
87 |
| REC-0040 |
Slow queries on reporting DB |
Network |
Team West |
G. Byrne |
P1 |
Open |
2026-09-28 |
94 |
| REC-0058 |
Report numbers do not match |
Data |
Team East |
G. Byrne |
P3 |
On hold |
2026-09-28 |
78 |
| REC-0088 |
Firewall rule review |
Cloud |
Team North |
A. Morgan |
P2 |
Open |
2026-09-28 |
97 |
| REC-0014 |
Monitoring gap after change |
Service Desk |
Team North |
C. Lindqvist |
P3 |
Open |
2026-09-27 |
60 |
| REC-0018 |
VPN users dropping |
Security |
Team West |
G. Byrne |
P2 |
Resolved |
2026-09-27 |
97 |
| REC-0118 |
Backup job did not finish |
Cloud |
Team West |
H. Castillo |
P2 |
Open |
2026-09-27 |
96 |
| REC-0025 |
Access request pending review |
Applications |
Team East |
H. Castillo |
P3 |
On hold |
2026-09-26 |
80 |
| REC-0029 |
Latency on the main link |
Security |
Team South |
E. Ramos |
P3 |
Open |
2026-09-26 |
57 |
| REC-0036 |
VPN users dropping |
Network |
Team East |
F. Nakamura |
P1 |
On hold |
2026-09-26 |
78 |
| REC-0065 |
Latency on the main link |
Service Desk |
Team West |
H. Castillo |
P2 |
Open |
2026-09-26 |
65 |
| REC-0033 |
Alert storm from one site |
Cloud |
Team West |
F. Nakamura |
P2 |
Resolved |
2026-09-25 |
85 |
| REC-0059 |
Backup job did not finish |
Applications |
Team South |
D. Patel |
P2 |
Open |
2026-09-25 |
75 |
| REC-0060 |
Slow queries on reporting DB |
Cloud |
Team East |
D. Patel |
P4 |
In progress |
2026-09-25 |
61 |
| REC-0070 |
Report numbers do not match |
Security |
Team West |
F. Nakamura |
P3 |
Resolved |
2026-09-25 |
60 |
| REC-0111 |
Certificate close to expiry |
Cloud |
Team North |
F. Nakamura |
P3 |
On hold |
2026-09-25 |
81 |
| REC-0066 |
Alert storm from one site |
Security |
Team South |
G. Byrne |
P4 |
Open |
2026-09-24 |
98 |
| REC-0052 |
Backup job did not finish |
Data |
Team South |
B. Okafor |
P4 |
On hold |
2026-09-23 |
67 |
| REC-0120 |
Firewall rule review |
Network |
Team West |
H. Castillo |
P1 |
In progress |
2026-09-23 |
59 |
| REC-0055 |
Login loop on the portal |
Service Desk |
Team West |
F. Nakamura |
P2 |
Resolved |
2026-09-22 |
70 |
| REC-0072 |
Firewall rule review |
Data |
Team West |
G. Byrne |
P3 |
Resolved |
2026-09-22 |
55 |
| REC-0102 |
New starter equipment |
Data |
Team East |
G. Byrne |
P2 |
Open |
2026-09-22 |
95 |
| REC-0046 |
Monitoring gap after change |
Applications |
Team South |
H. Castillo |
P4 |
Resolved |
2026-09-20 |
89 |
| REC-0027 |
New starter equipment |
Applications |
Team North |
E. Ramos |
P4 |
Open |
2026-09-19 |
74 |
| REC-0038 |
Login loop on the portal |
Data |
Team East |
H. Castillo |
P3 |
Resolved |
2026-09-17 |
82 |
| REC-0117 |
Backup job did not finish |
Data |
Team North |
D. Patel |
P2 |
On hold |
2026-09-17 |
65 |
| REC-0095 |
Latency on the main link |
Applications |
Team East |
D. Patel |
P3 |
Open |
2026-09-16 |
72 |
| REC-0022 |
Monitoring gap after change |
Service Desk |
Team South |
D. Patel |
P4 |
Resolved |
2026-09-15 |
97 |
| REC-0054 |
VPN users dropping |
Cloud |
Team East |
H. Castillo |
P4 |
In progress |
2026-09-15 |
64 |
| REC-0016 |
Latency on the main link |
Data |
Team South |
D. Patel |
P2 |
In progress |
2026-09-14 |
76 |
| REC-0064 |
New starter equipment |
Data |
Team North |
B. Okafor |
P3 |
Open |
2026-09-14 |
74 |
| REC-0012 |
Login loop on the portal |
Cloud |
Team North |
E. Ramos |
P4 |
Resolved |
2026-09-13 |
87 |
| REC-0026 |
Alert storm from one site |
Data |
Team East |
C. Lindqvist |
P4 |
Resolved |
2026-09-13 |
89 |
| REC-0092 |
Slow queries on reporting DB |
Applications |
Team East |
B. Okafor |
P3 |
On hold |
2026-09-13 |
79 |
| REC-0101 |
VPN users dropping |
Applications |
Team North |
H. Castillo |
P1 |
Resolved |
2026-09-13 |
80 |
| REC-0062 |
Slow queries on reporting DB |
Service Desk |
Team North |
B. Okafor |
P2 |
In progress |
2026-09-12 |
71 |
| REC-0041 |
Login loop on the portal |
Service Desk |
Team South |
C. Lindqvist |
P3 |
Open |
2026-09-11 |
61 |
| REC-0047 |
Slow queries on reporting DB |
Service Desk |
Team South |
A. Morgan |
P3 |
In progress |
2026-09-11 |
65 |
| REC-0037 |
Access request pending review |
Cloud |
Team West |
G. Byrne |
P3 |
On hold |
2026-09-10 |
90 |
| REC-0039 |
Backup job did not finish |
Security |
Team East |
B. Okafor |
P4 |
Resolved |
2026-09-10 |
97 |
| REC-0114 |
Slow queries on reporting DB |
Applications |
Team North |
G. Byrne |
P4 |
Resolved |
2026-09-10 |
80 |
| REC-0090 |
Login loop on the portal |
Security |
Team East |
B. Okafor |
P4 |
Resolved |
2026-09-09 |
85 |
| REC-0100 |
New starter equipment |
Network |
Team West |
D. Patel |
P3 |
On hold |
2026-09-09 |
87 |
| REC-0011 |
Login loop on the portal |
Applications |
Team East |
B. Okafor |
P2 |
On hold |
2026-09-07 |
72 |
| REC-0015 |
Unplanned reboot of a node |
Data |
Team South |
E. Ramos |
P4 |
Open |
2026-09-07 |
68 |
| REC-0030 |
Unplanned reboot of a node |
Cloud |
Team North |
F. Nakamura |
P1 |
In progress |
2026-09-07 |
99 |
| REC-0076 |
Slow queries on reporting DB |
Network |
Team East |
G. Byrne |
P4 |
In progress |
2026-09-07 |
63 |
| REC-0078 |
Alert storm from one site |
Data |
Team West |
D. Patel |
P4 |
In progress |
2026-09-07 |
99 |
| REC-0051 |
New starter equipment |
Data |
Team North |
C. Lindqvist |
P2 |
In progress |
2026-09-06 |
65 |
| REC-0063 |
Backup job did not finish |
Cloud |
Team North |
G. Byrne |
P2 |
On hold |
2026-09-06 |
74 |
| REC-0084 |
Slow queries on reporting DB |
Service Desk |
Team South |
H. Castillo |
P2 |
Resolved |
2026-09-06 |
94 |
| REC-0087 |
Latency on the main link |
Data |
Team North |
H. Castillo |
P2 |
Resolved |
2026-09-06 |
72 |
| REC-0109 |
Monitoring gap after change |
Data |
Team South |
G. Byrne |
P2 |
In progress |
2026-09-06 |
60 |
| REC-0023 |
New starter equipment |
Service Desk |
Team South |
A. Morgan |
P3 |
In progress |
2026-09-05 |
58 |
| REC-0089 |
Monitoring gap after change |
Service Desk |
Team South |
D. Patel |
P2 |
On hold |
2026-09-05 |
75 |
| REC-0098 |
Latency on the main link |
Security |
Team South |
C. Lindqvist |
P2 |
Resolved |
2026-09-05 |
93 |
| REC-0007 |
VPN users dropping |
Security |
Team South |
F. Nakamura |
P3 |
Open |
2026-09-04 |
84 |
| REC-0024 |
Alert storm from one site |
Data |
Team North |
B. Okafor |
P2 |
On hold |
2026-09-04 |
91 |
| REC-0108 |
Monitoring gap after change |
Security |
Team East |
F. Nakamura |
P2 |
Resolved |
2026-09-04 |
72 |
| REC-0032 |
Unplanned reboot of a node |
Service Desk |
Team North |
C. Lindqvist |
P4 |
Open |
2026-09-03 |
66 |
| REC-0073 |
Patch window to confirm |
Cloud |
Team East |
H. Castillo |
P4 |
In progress |
2026-09-03 |
72 |
| REC-0082 |
Monitoring gap after change |
Network |
Team West |
B. Okafor |
P3 |
Open |
2026-09-03 |
69 |
| REC-0093 |
Slow queries on reporting DB |
Service Desk |
Team East |
G. Byrne |
P3 |
In progress |
2026-09-03 |
95 |
| REC-0001 |
Monitoring gap after change |
Network |
Team North |
G. Byrne |
P2 |
Open |
2026-09-02 |
63 |
| REC-0074 |
Latency on the main link |
Data |
Team West |
B. Okafor |
P3 |
Resolved |
2026-09-02 |
90 |
| REC-0085 |
Firewall rule review |
Data |
Team South |
B. Okafor |
P3 |
In progress |
2026-09-02 |
73 |
| REC-0086 |
VPN users dropping |
Service Desk |
Team North |
D. Patel |
P3 |
On hold |
2026-09-02 |
67 |
| REC-0050 |
Alert storm from one site |
Network |
Team South |
D. Patel |
P3 |
Resolved |
2026-09-01 |
70 |
| REC-0067 |
Access request pending review |
Security |
Team East |
H. Castillo |
P4 |
Resolved |
2026-09-01 |
58 |
| REC-0099 |
Disk space on file server |
Network |
Team South |
E. Ramos |
P3 |
Open |
2026-08-31 |
92 |
| REC-0019 |
Login loop on the portal |
Network |
Team South |
D. Patel |
P2 |
Resolved |
2026-08-30 |
76 |
| REC-0112 |
Alert storm from one site |
Service Desk |
Team North |
A. Morgan |
P3 |
In progress |
2026-08-30 |
57 |
| REC-0068 |
Backup job did not finish |
Data |
Team North |
G. Byrne |
P3 |
Resolved |
2026-08-29 |
83 |
| REC-0083 |
Disk space on file server |
Security |
Team West |
C. Lindqvist |
P1 |
Resolved |
2026-08-29 |
73 |
| REC-0044 |
Access request pending review |
Cloud |
Team South |
G. Byrne |
P3 |
Open |
2026-08-28 |
60 |
| REC-0057 |
Firewall rule review |
Applications |
Team West |
H. Castillo |
P4 |
In progress |
2026-08-27 |
85 |
| REC-0079 |
Login loop on the portal |
Applications |
Team South |
H. Castillo |
P4 |
On hold |
2026-08-26 |
97 |
| REC-0013 |
New starter equipment |
Security |
Team West |
A. Morgan |
P4 |
In progress |
2026-08-25 |
55 |
| REC-0049 |
Slow queries on reporting DB |
Network |
Team West |
A. Morgan |
P4 |
Open |
2026-08-25 |
71 |
| REC-0091 |
Disk space on file server |
Network |
Team West |
A. Morgan |
P3 |
Resolved |
2026-08-25 |
90 |
| REC-0113 |
Report numbers do not match |
Applications |
Team West |
C. Lindqvist |
P2 |
Resolved |
2026-08-24 |
55 |
| REC-0053 |
Disk space on file server |
Network |
Team East |
A. Morgan |
P3 |
Resolved |
2026-08-23 |
97 |
| REC-0081 |
Slow queries on reporting DB |
Security |
Team West |
F. Nakamura |
P3 |
In progress |
2026-08-23 |
60 |
| REC-0003 |
Certificate close to expiry |
Cloud |
Team South |
F. Nakamura |
P2 |
Resolved |
2026-08-22 |
76 |
| REC-0008 |
Alert storm from one site |
Applications |
Team West |
G. Byrne |
P1 |
In progress |
2026-08-22 |
75 |
| REC-0116 |
VPN users dropping |
Network |
Team South |
G. Byrne |
P3 |
In progress |
2026-08-22 |
60 |
| REC-0077 |
Firewall rule review |
Service Desk |
Team South |
H. Castillo |
P2 |
Open |
2026-08-21 |
92 |
| REC-0104 |
Disk space on file server |
Applications |
Team East |
F. Nakamura |
P3 |
In progress |
2026-08-21 |
82 |
| REC-0005 |
Monitoring gap after change |
Network |
Team North |
D. Patel |
P4 |
In progress |
2026-08-20 |
67 |
| REC-0042 |
Patch window to confirm |
Data |
Team East |
H. Castillo |
P4 |
In progress |
2026-08-19 |
88 |
| REC-0071 |
VPN users dropping |
Data |
Team North |
H. Castillo |
P3 |
In progress |
2026-08-19 |
97 |
| REC-0096 |
Disk space on file server |
Network |
Team West |
E. Ramos |
P3 |
Open |
2026-08-19 |
96 |
| REC-0006 |
Access request pending review |
Security |
Team East |
D. Patel |
P3 |
In progress |
2026-08-18 |
78 |
| REC-0010 |
New starter equipment |
Network |
Team West |
G. Byrne |
P2 |
Open |
2026-08-18 |
82 |
| REC-0080 |
Latency on the main link |
Applications |
Team South |
G. Byrne |
P3 |
Resolved |
2026-08-18 |
84 |
| REC-0106 |
Certificate close to expiry |
Data |
Team East |
F. Nakamura |
P3 |
Resolved |
2026-08-18 |
58 |
| REC-0115 |
VPN users dropping |
Security |
Team North |
G. Byrne |
P3 |
In progress |
2026-08-18 |
95 |
| REC-0119 |
Firewall rule review |
Security |
Team East |
A. Morgan |
P3 |
In progress |
2026-08-18 |
83 |